Delivery and Returns

Terms and Conditions

ESTIMATED TIMES

Delivery times are based on orders placed between Monday – Friday. For all orders placed before 2pm AEDT (Sydney) they will be dispatched the same day. Orders placed after 2pm AEDT (Sydney) will be processed the following morning. If an order is placed Friday after 2pm AEDT (Sydney) it will be posted on Monday.

Australia: AusPost Express (1-3 Business Days, online tracking)
International: AusPost International Express (5-6 Business Days, online tracking)

For specific information on your desired country please visit Australia Post’s website.

SHIPPING PRICING

Shipping is FREE for all orders over AUD $250 or over within Australia. Orders below AUD $250 are charged a flat delivery rate of $15. All orders are sent via express shipping. For international customers for all orders over AUD $350 shipping is FREE. International orders under AUD $350 a later delivery rate of $35 is charged.

DEFECT ITEMS

Any defect items must be reported within 7 days of purchasing the item. Please email info@lashelevate.com.au on instructions as to where to return any defect items. Lash Elevate TM reserves the right to determine if product should be replaced or refunded. Please refer to Product Care on how to store and use the product. All items must be returned with no less than 20% of the items used or refund/exchange won’t be issued.

RETURNS AND CHANGE OF MIND

Unfortunately Lash Elevate TM does not accept refunds for change of mind on items once shipped.

USE OF PRODUCT AND PRODUCT CARE

All Lash ElevateTM Items are for Professional Salon use ONLY. Use within 3 months of opening gels/solutions/mascaras.

Lash ElevateTM must be stored in a cool dark place, no need to refrigerate.

Do not store store over 25 Degrees Celsius, near open flames or direct sunlight.

The distributor takes no responsibility and will not be held liable for the application and techniques utilised by an in-salon proffesional applying KLE.

Results may vary and no guarantees have been made.

Every client requires a brand new Keratin Solution. Use a new solution during the procedure and explain to the client they can take this home for daily use.

Keratin Strengthening solution is recommended for the clients daily use in the morning as a primer before applying our compatible Lash ElevateTM Mascara.

Please seek immediate medical attention in any doubt of skin irritation or otherwise.

TREATMENT PRICING

We suggest a 15-20% increase on the cost of your regular lash lift service. In Australia , this could range from $AUD100 TO $AUD150 including a lash tint and take home Keratin strengthening solution. We strongly discourage charging less than the RRP. Allow 60-70 minutes treatment time.

PHOTOGRAPHY

Lash elevate is a trademarked term. please feel free to tag your photos on Instagram and we reserve the right to choose photos to be reposted onto our Instagram page. Please be sure to use good quality images.

DIRECTORY

Our existing Stockists will be given a listing for the newly released “Keratin Lash Elevate” for a period of 3 months. A minimum spend of $250 per quarter is required to maintain a listing as a Stockist on our directory.